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FAQ

Before inquiry, please look at this.

Is postage charged?

NO, delivery is free in Singapore. Other countries respective shipping charges will apply.

Can we order through TEL or FAX?

It is not known.Ordering can be accepted only through Internet.

Please tell us about the payment method.

Payment can use "Paypal". All major credit and debit cards are accepted.

Is purchase possible without doing member registration?

Yes. Purchase is possible without member registration.

Though I have ordered, the mail is not delivered. Please confirm whether I will get the order?

Order completion mail is automatically sent. We are sorry that either the address is incorrect or it is being blocked in the domain receiving setting.
Please get in touch through the Inquiry form.

How long will it take for the delivery?

After the order confirmation, will be sent within 3 working days in Singapore.After completing the sending the sending completed mail will be sent.
(Based on the stock status of the products, we are sorry when the prescribed no. of days is delayed. )
Other countries, you will receive notification of delivery times.

Is it possible to specify the delivery date and time?

It is not known.Since the [FAQ invoice no.] of the delivery trader is mentioned in the send completed mail, when you wish to know the delivery date and time specification.

Can you confirm the Delivery status?

The [FAQ voucher No.] of the delivery merchant is mentioned in the sending completion mail.

I would like to cancel the products that I have ordered. Is it possible?

After the ordering, cancel as well as change is not known.

Is it possible to return the products?

If by any chance, initial failure/ products variation/ damage at the time of delivery is there, then contact via the Inquiry form within 7 days from the arrival of the products. With the payment on delivery, know the return of products / exchange. Please understand that returning or exchange of the products is not possible when it exceeds 7 days after the arrival of products and according the convenience of the customer. (However, regarding the not sealed products for which you have contacted us within the 7 days after the products have arrived, you should know that the returning of products / exchange is possible based on +M64, postage charges, commission being the customer's responsibility.)

		Communication within 7 days after the arrival of products	When it exceeds 7 days after the arrival of products
Initial failure/ products variation/ Damage at the time of delivery		exchange corresponding and returning products corresponding Postage and commission: Our company responsibility	Exchange and returning products not possible
Convenience of the customer	Seal not broken products	exchange corresponding and returning products corresponding Postage and commission: Our company responsibility	Exchange and returning products not possible
	Unsealed products	Exchange and returning products not possible	Exchange and returning products not possible

Is it possible to issue the receipt?

If you wish we can issue the receipt. In case if you wish to have, contact us through the Inquiry form.

A receipt formal in each payment method becomes as follows.

*Detailed statement of use of each consumer credit industry issue in case of credit-card transactions

*Please contact from the inquiry form me when you hope for the receipt of our issue.

How about when withdrawing?

Login to MY page and process with the [Withdrawal process].

Inquiry

• The FAQ through the mail is this side
  Inquiry form or cavasia@gmail.com
• The FAQ through phone is this side
  +65-6639 6836 <Receiving time 10:00-17:00 (Excluding Weekend/ National holiday/ Year end or new year/ our company holiday)>
  * First of all, please tell us we receive the notification of the effect about [FAQ related to CAV ASIA-Store Online] .