User guide

About our site

This site is the online shopping site managed by CAV ASIA.

Delivers throughout Singapole without postage.
The payment method is through Paypal.
After the order confirmation, usually sent within 3 working days.

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Ordering method

• The order can be received only through Internet. (Please be understanding of the inconvenience since it cannot be received through TEL / FAX.)
• The flow of the order is as given below.
  
• After completing the ordering, the confirmation mail of the order contents will be automatically sent..

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About the order

• The payment method is through [Paypal] .

Paypal

• PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
• PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

*About the receipt issuing.

• We will be sent along with the order.

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About the delivery

• Delivered without postage.
• After order confirmation, delivery will be within 3 working days. (Based on the stock status of the product, we are sorry when the prescribed no. of days is delayed. )
• After confirming the sending, send the send completion mail.
• As the [FAQ voucher No.] of the delivery merchant (XX urgent post) is mentioned in the send completion mail, the transport status after the sending can be confirmed in the homepage of Saga urgent post.
• The product are simultaneously packed with the statement of delivery. The request owner name, destination address/ name/ product name/ quantity are mentioned in the statement of delivery. (Amount is not mentioned)
  *Since the statement of delivery can be used as the certificate, it should be safegaurded very importantly.
• The product sending is restricted to 21. [countries listed on the site]

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Cancel/ Returned Goods/Exchange

• Please understand that after the ordering it is unable to do the cancel/ change.
• If by any chance、initial failure/ product variation/ damage at the time of delivery is there, then contact via the Inquiry form within 7 days from the arrival of the product.
• Please understand that returning or exchange of the product is not possible when it exceeds 7 days after the arrival of product and according the convenience of the customer. (However, regarding seal not broken product for which you have contacted us within the 7 days after the product have arrived, you should know that the returning of product / exchange is possible based on postage charges, commission being the customer's responsibility. Confirmation necessary.

  		Communication within 7 days after the arrival of product	When it exceeds 7 days after the arrival of product
  Initial failure/ product variation/ Damage at the time of delivery		exchange corresponding and returning product corresponding Postage and commission: Our company responsibility	Exchange and returning product not possible
  Convenience of the customer	Seal not broken product	exchange corresponding and returning product corresponding exchange corresponding and returning product corresponding Postage and commission: Our company responsibility	Exchange and returning product not possible
  	Unsealed product	Exchange and returning product not possible	Exchange and returning product not possible

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About member registration

• Member registration is free. (NO registration fees, annual fees is charged)
• Merits of memer registration
  • Receiving request of the mail magazine is possible.
  • It is possible to review and comment related to the product.
  • Can participate in the limited campaign of the Member.
  • The time of input at the time of purchase can be reduced.
  • MY page can be used.
• The flow of the member registration is as given below.
  
• After completing the member registration, the confirmation mail of the member registration contents will be sent automatically.

*How about changing the member registration information?

• Login to the MY page and change with the [Member registration contents change].

*How about if I want to removal ?

• Login to the MY page and process with the [Removal process].

*When forgot the password?

• Password will be reissued from [Person forgot the password].
• After the reissue, login to MY page and we recommend to change the password.

*When forgot the mail address?

• Enquire through [Inquiry].

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About MY page

• MY page is the page that is used by customer who has done the member registration.
• The functions of MY page are as given below.
  • Purchase history list
  • Member registration contents change
  • Destination add/ change
  • Removal process

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About mail magazine

CAV ASIA-Store Online Mail magazine is

The free mail distributed service that notifies the new product information or the information of the online limited product/ Outlet product, info about the event/ Enterprise etc, specific campaign information etc.

Registration method

It is necessary for member registration for the registration of the mail magazine. Insert a check in mail magazince [Receive] in the member registration input screen.

Method to stop distribution

With the member registration contents change within the MY page, insert a check in mail magazine [Do not receive].

Method to change mail address

With the member registration contents change within the MY page, change the mail address.

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